Privacy policy
Contact
If after reviewing this policy you have additional questions, would like more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@monathemachine.com or by mail using the details provided below:
MONA Motors GmbH, Roßberger Straße 50, 88339 Bad Waldsee, Germany.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information when you contact us for customer support. In this Privacy Policy, we refer to all information about an identifiable individual (including the information listed below) as "personal information." Please see the list below for more information about what personal information we collect and why.
- Purpose of collection: in order to load the website correctly for you and to perform analysis on the use of the website in order to optimize our website.
- Source of collection: collected automatically when you access our website using cookies, log files, web beacons, tags or pixels.
- Disclosure for Business Purposes: Shared with our processor, Shopify.
- Personal data collected: Web browser version, IP address, time zone, cookie information, what websites or products you view, search terms, and how you interact with the website.
Order information:
- Purpose of collection: to provide you with products or services to fulfill our contract, process your payment information, arrange for shipment and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and, where consistent with the preferences you have communicated, provide you with information or advertising about our products or services.
- Source of data collection: collected from you.
- Disclosure for Business Purposes: Shared with our contract processor, Shopify.
- Personal Data Collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Customer service information:
- Purpose of collection: sales and consulting.
- Source of collection: telephone, personal conversations, website, various platforms.
- Disclosure for a business purpose: preparation of proposals.
- Personal information collected: Name, address, email address, phone number.
- Purpose of collection: customer service.
- Source of collection: collected from you
Disclosure of personal data
We share your personal information with service providers who help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to operate our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioral Advertising
As described above, we use your personal information to provide you with targeted advertising or marketing communications that we believe may be of interest to you. For example:
- We use Google Analytics to understand how our customers use the website. You can read more about how Google uses your personal data here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- We share information about your use of the Site, your purchases, and your interaction with our advertising on other websites with our advertising partners. Some of this information is collected and shared directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to depending on your location).
- We use Shopify Audiences to serve ads on our advertising partners' other websites to shoppers who have shopped at other Shopify merchants and may also be interested in our offerings. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may provide you with offers that may interest you.
For more information on how targeted advertising works, visit the Network Advertising Initiative's ("NAI") education page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You may opt out of some of these services by visiting the Digital Advertising Alliance opt-out portal: https://optout.aboutads.info/.
Processing of personal data
We use your personal data to provide you with our services. This includes: offering products for sale, processing payments, shipping and fulfilling your order and informing you about new products, services and offers.
Legal basis
If you are a resident of the European Economic Area (EEA), we process your personal data in accordance with the General Data Protection Regulation (GDPR) based on the following legal bases:
Your consent;
- The performance of the contract between you and the Website;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task that is in the public interest;
- For our legitimate interests that do not override your fundamental rights and freedoms.
Storage
When you place an order through the Site, we will retain your personal information for our records until you ask us to delete that information. For more information about your right to erasure, please see the "Your Rights" section below.
Automated decision making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (including profiling) where such decision-making has a legal effect on you or otherwise significantly affects you.
We engage in fully automated decision making that has a legal or otherwise significant impact on our use of customer data.
Our processor, Shopify, uses limited automated decision making to prevent fraud that does not have a legal or otherwise significant impact on you.
Services that include elements of automated decision making include:
- Temporary blacklist of IP addresses associated with repeatedly failed transactions. This blacklist remains for a small number of hours.
- Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.
Your rights
GDPR
If you are a resident of the EEA, you have the right to access the personal data we hold about you, transfer it to a new service, and request that your personal data be corrected, updated, or deleted. If you wish to exercise any of these rights, please contact us using the contact information above.
Your personal data is initially processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, please see Shopify's GDPR whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
Cookies
A cookie is a small amount of information that is downloaded to your computer or device when you visit our website. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies enhance your browsing experience by allowing the website to remember your actions and preferences (for example, login and region selection). This means that you do not have to re-enter this information each time you return to the website or move from one page to another. Cookies also provide information about how you use the site, such as whether you are visiting for the first time or if you are a frequent visitor.
We use the following cookies to optimize your experience on our website and to provide our services.
Cookies Necessary for the Functioning of the Store
| e | Function | Duration |
|---|---|---|
| _ab | Used in connection with access to admin. | 2y |
| _secure_session_id | Used in connection with navigation through a storefront. | 24h |
| _shopify_country | Used in connection with checkout. | session |
| _shopify_m | Used for managing customer privacy settings. | 1y |
| _shopify_tm | Used for managing customer privacy settings. | 30min |
| _shopify_tw | Used for managing customer privacy settings. | 2w |
| _storefront_u | Used to facilitate updating customer account information. | 1min |
| _tracking_consent | Tracking preferences. | 1y |
| c | Used in connection with checkout. | 1y |
| cart | Used in connection with shopping cart. | 2w |
| cart_currency | Used in connection with shopping cart. | 2w |
| cart_sig | Used in connection with checkout. | 2w |
| cart_ts | Used in connection with checkout. | 2w |
| cart_ver | Used in connection with shopping cart. | 2w |
| checkout | Used in connection with checkout. | 4w |
| checkout_token | Used in connection with checkout. | 1y |
| dynamic_checkout_shown_on_cart | Used in connection with checkout. | 30min |
| hide_shopify_pay_for_checkout | Used in connection with checkout. | session |
| keep_alive | Used in connection with buyer localization. | 2w |
| master_device_id | Used in connection with merchant login. | 2y |
| previous_step | Used in connection with checkout. | 1y |
| remember_me | Used in connection with checkout. | 1y |
| secure_customer_sig | Used in connection with customer login. | 20y |
| shopify_pay | Used in connection with checkout. | 1y |
| shopify_pay_redirect | Used in connection with checkout. | 30 minutes, 3w or 1y depending on value |
| storefront_digest | Used in connection with customer login. | 2y |
| tracked_start_checkout | Used in connection with checkout. | 1y |
| checkout_one_experiment | Used in connection with checkout. | session |
Reports and analyses
| Name | Function | Duration |
|---|---|---|
| _landing_page | Track landing pages. | 2w |
| _orig_referrer | Track landing pages. | 2w |
| _s | Shopify analytics. | 30min |
| _shopify_d | Shopify analytics. | session |
| _shopify_s | Shopify analytics. | 30min |
| _shopify_sa_p | Shopify analytics relating to marketing & referrals. | 30min |
| _shopify_sa_t | Shopify analytics relating to marketing & referrals. | 30min |
| _shopify_y | Shopify analytics. | 1y |
| _y | Shopify analytics. | 1y |
| _shopify_evids | Shopify analytics. | session |
| _shopify_ga | Shopify and Google Analytics. | session |
How long a cookie remains on your computer or mobile device depends on whether it is a "persistent" or a "session" cookie. Session cookies persist until you stop browsing, and persistent cookies persist until they expire or are deleted. Most of the cookies we use are persistent and expire between 30 minutes and two years after they are downloaded to your device.
You can control and manage cookies in a number of ways. Please keep in mind that removing or blocking cookies may affect your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser settings, which are often found in your browser's "Tools" or "Preferences" menu. For more information on how to change your browser settings or block, manage or filter cookies, please refer to your browser's help file or websites such as www.allaboutcookies.org.
Please also note that blocking cookies may not completely prevent the disclosure of information to third parties, such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, please follow the instructions in the "Behavioral Advertising" section above.
Do Not Track
Please note that there is no consistent industry understanding of how to respond to "Do Not Track" signals, and we do not change our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time to reflect, for example, changes in our practices or other operational, legal or regulatory reasons.
Complaints
If you wish to file a complaint, please contact us by email or regular mail as indicated above under "Contact Us."
If you are not satisfied with our response to your complaint, you have the right to file your complaint with the appropriate data protection authority. You can contact your local data protection authority or our supervisory authority here: https://www.bfdi.bund.de/DE/Home/home_node.html
Last updated: April 23rd, 2024